Privacy Policy

At Torries Pawsome Pals we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services.

1. Who We Are

Torries Pawsome Pals provides professional pet care services, including:

  • Dog Walking

  • Pop-in Visits

  • Day Sitting

  • Night Sitting

  • Pet Sitting

  • Dog Training

  • Photography and Filming (with prior consent)

We operate with transparency and care to ensure both pets and their owners feel safe and supported.

2. What Information We Collect

We may collect and process the following types of personal information:

  • Contact Information: Name, address, phone number, and email address.

  • Pet Information: Pet name, breed, age, medical conditions, behavior notes, emergency contacts, vet details.

  • Booking Information: Dates, times, service preferences.

  • Payment Information: Invoices, transaction details (note: we do not store card details directly).

  • Consent Forms: Signed consent for photography, filming, or emergency medical care.

  • Social Media Consent: Your written or verbal permission (via form or email) before we share photos/videos of your pet online.

3. How We Use Your Information

We use the information we collect to:

  • Deliver and manage pet care services.

  • Contact you regarding appointments or emergencies.

  • Handle invoicing and payments.

  • Maintain accurate service and care records.

  • Improve our services and communications.

  • Share pet media on social media (with your prior consent).

4. Sharing Your Information

We do not sell or rent your personal data to third parties. We may share your data with:

  • Emergency veterinary services (if needed and with your consent).

  • Professional partners (e.g. pet sitters, trainers) who are working with us on your behalf.

  • Legal authorities if required by law.

All third parties handling your data are obligated to keep it secure and confidential.

5. Social Media, Photography & Filming

We love showcasing the adorable pets we care for! However, we will always request your consent first—either via a signed form, booking agreement, or written communication—before taking or sharing:

  • Photos

  • Videos

  • Any content used for social media, promotional materials, or training purposes

You have the right to withdraw this consent at any time.

6. Data Storage and Security

We take data protection seriously. Your information is securely stored and only accessible to authorised team members. We use password protection, encrypted systems, and secure cloud storage to help safeguard your data.

7. Your Rights

Under data protection laws (such as the UK GDPR), you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your data (unless we are legally required to retain it)

  • Withdraw your consent at any time

  • Raise concerns with the Information Commissioner’s Office (ICO) if you believe your data has been misused

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website or provided to you directly.

9. Contact Us

If you have any questions, concerns, or requests related to your data or this privacy policy, please contact us via the contact us form on the website or via email: info@torriespawsomepals.co.uk